Frequently Asked Questions
How does LumiRelief™ work?
LumiRelief™ combines 660nm red light and 850nm near-infrared light to deliver targeted light therapy around your wrist. It’s designed to support circulation, soothe tired or overworked wrists and complement your body’s natural recovery process.
How often should I use LumiRelief™ ?
LumiRelief™ features a convenient 30-minute auto timer, making sessions easy to fit into your routine. Start conservatively and follow the instructions supplied with your device, adjusting use based on your comfort and individual needs.
Can I use LumiRelief™ on other areas?
Yes. LumiRelief™ adjustable wrap isn’t limited to your wrist. Where it fits comfortably, it can also be positioned around areas such as your hands, elbows, ankles and arms, giving you more versatility from one device.
Is LumiRelief™ non-invasive?
Yes. LumiRelief provides non-invasive red and near-infrared light therapy, with no needles or complicated procedures involved.
Does LumiRelief™ need to stay plugged in?
No. LumiRelief has a built-in rechargeable battery, giving you convenient cordless use at home, at work or while travelling.
What if LumiRelief™ isn’t right for me?
Your purchase is backed by our 14-day money-back guarantee. If you're not satisfied, contact us within the applicable return period and we'll guide you through the process. Your rights under Australian Consumer Law also continue to apply.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.