Frequently Asked Questions
How does LumiHip™ work?
LumiHip™ combines 105 red light LEDs (660nm), soothing heat, and gentle vibration massage for a relaxing, targeted hip-care experience. Simply wrap it comfortably around your hip, select your preferred settings, and enjoy the freedom of its built-in 5000mAh rechargeable battery. With three adjustable heat levels and three vibration massage levels, LumiHip™ makes personalised hip comfort simple, cordless, and convenient, whether you're relaxing at home or on the go.
How often should I use LumiHip™ ?
LumiHip™ is designed to fit conveniently into your wellness routine. For the best experience, follow the recommended session duration and frequency provided in your instruction manual. Start with the lowest heat setting to assess your comfort, and avoid prolonged use or falling asleep while wearing the wrap.
Can I use LumiHip™ on other areas?
LumiHip™ is specifically designed to provide targeted coverage around the hips and surrounding muscles. Its adjustable wrap design may accommodate nearby areas, but avoid placing it on injured skin, sensitive areas, or anywhere the wrap cannot sit securely and comfortably.
Is LumiHip™ non-invasive?
Yes! LumiHip™ offers a non-invasive, medication-free way to incorporate targeted red light therapy, soothing warmth, and vibration massage into your everyday wellness routine. No needles, pills, or complicated procedures are involved. Simply secure the wrap around your hip, select your preferred settings, and enjoy a relaxing session from the comfort of home.
Does LumiHip™ need to stay plugged in?
Not at all! LumiHip™ features a built-in 5000mAh rechargeable battery, allowing you to enjoy completely cordless, hands-free comfort. Simply recharge it using the included USB charging cable, and you're ready to go! Whether you're relaxing on the sofa, moving around the house, or travelling, LumiHip™ gives you the freedom to enjoy your personalised comfort routine without being tied to a power outlet.
What if LumiHip™ isn’t right for me?
Your purchase is backed by our 14-day money-back guarantee. If you're not satisfied, contact us within the applicable return period and we'll guide you through the process. Your rights under Australian Consumer Law also continue to apply.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.